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16 December 2010 @ 06:32 pm
Ordering Process  
Step 1: Ordering

1. Orders are emailed to us at weheartkorea.lj@gmail.com following the format given here

2. A confirmation email is sent from us to you, and if any items are no longer available, we will inform you appropriately. The amount to be transferred to us will also be included in this email.

Step 2: Payment

1. For local buyers, payment is made either via bank transfers (DBS/POSB/UOB) or through meetups to our convenience. Please email us for more information regarding meetups. As a guide, they are generally at Bishan, Kovan and Simei MRT stations. Orchard/City Hall meetups may be possible, depending on our schedules.

2. Once payment is confirmed, your order will be placed into its appropriate batch and we will inform you which batch(es) your order is in.

Note: We order at least once a week, on Mondays, so all orders, payments and confirmation emails must be received by us by 7:00PM (1900Hours) (GMT+8) for your order to be added to the current batch

Step 3: Dispatch of goods

1. We have multiple sellers, so sometimes your items may be split into more than one batch. All batches may be tracked on this page

Step 4: Collection of goods

1. Your items will reach us in approximately 1-2 weeks (delays during festive seasons or due to unforeseen circumstances are regretted but unavoidable)

2. We will send out mass emails after your items have arrived to arrange for meetups at the various locations.

3. In the event that you require your item to be posted, you will be advised appropriately. We strongly discourage this though, because items tend to get damaged in the mail.